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Code of Conduct

Our supporter's section is our Castle, our Fortress, our Home. As this great City has welcomed millions of people from all walks of life, The Queen's Firm also holds that spirit. In becoming a Member of The Queen's Firm, we hold ourselves to a higher standard. We will always foster an environment that welcomes all walks of life, diversity of experiences, and individuality. As fan we are expected to follow a Code of Conduct that promotes the atmosphere worthy of Charlotte FC. By viewing this page you acknowledge you will follow the MLS Fan Code of Conduct.

MLS Fan Code of Conduct

Major League Soccer and each of its Clubs are committed to creating a safe, comfortable, and enjoyable match-day experience for all fans visiting MLS stadiums and facilities. MLS and its Clubs are also deeply committed to fostering an inclusive environment, free of discrimination and harassment. This Fan Code of Conduct addresses conduct that is inconsistent with these goals and detracts from the match-day experience.

The following conduct is prohibited in the Stadium and all parking lots, facilities and areas controlled by the Club or MLS:

  • Behavior that is unruly, disruptive, threatening or violent in nature, including verbal or physical harassment of match officials, players, staff or fans

  • Conduct that is illegal

  • Conduct that results in damage to the venue or other personal property

  • Displaying signs, symbols, images, using language or making gestures that are threatening, abusive, or discriminatory, including on the basis of race, ethnicity, national origin, religion, gender, gender identity, ability, and/or sexual orientation

  • Displaying signs, symbols or images for commercial purposes or for electioneering, campaigning or advocating for or against any candidate, political party, legislative issue, or government action

  • Entering or attempting to enter the field, the field track, the tunnel or any other location other than that permitted by the fan’s ticket or credential

  • Possession of an unauthorized pyrotechnic device, smoke or firework or other Prohibited Items*

  • Throwing objects of any kind, including streamers

  • Failing to follow requests from venue staff regarding stadium operations, policies and emergency response procedures

  • Declining to promptly return a ball that enters the stands

  • Irresponsible use or consumption of alcohol or other substances

  • Making unauthorized transmissions or play-by-play accounts of the match

  • Any behavior that otherwise targets other fans or interferes with other fans’ enjoyment of the game


Any fan who violates any of these provisions may be subject to penalty, including, but not limited to, ejection without refund, loss of ticket privileges for future games and revocation of season tickets. Any fan who (1) conducts themselves in an extremely disruptive or dangerous manner (“Level 1 Offenses”), or (2) commits multiple violations during a 12-month period, may be banned from attending future MLS matches for up to a year or longer. Level 1 Offenses include, but are not limited to, violent behavior, threatening, abusive or discriminatory conduct or language, trespassing or throwing objects onto the field, use or possession of unauthorized pyrotechnics or other dangerous Prohibited Items, or illegal conduct.


Depending on the nature and severity of the violation, individuals who violate this Fan Code of Conduct may be required to submit a written request for readmission and participate in an online Fan Code of Conduct Education Class (FCEC) in order to be reinstated.

Please note that MLS and its Clubs reserve the right to refuse entry to anyone who has engaged in harassment of match officials, opposing team members, staff or other fans or who have otherwise violated this Code of Conduct using social or digital media or other forms of communication.

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